Cloud/DevOps Engineer (IVR)

Job Title: Cloud/DevOps Engineer (IVR)Location: Dallas, TX OR Merrimack, NH - HybridAbout VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.Required qualifications to be successful in this role:10+ years of hands on experience as a Software, Systems, or DevOps EngineerStrong experience with AWS, including cloud native design and integrationsAbility to build serverless solutions using AWS Lambda (Node.js or Python), DynamoDB, and related servicesProficiency with DevOps automation using Ansible, Terraform, or similar toolsExperience with Jenkins, including building and maintaining declarative CI/CD pipelinesStrong UNIX/Linux skills and shell scripting experienceHands on experience with Docker and containerized development/deploymentExperience with Contact Center or telephony systems (IVR, ACD, CTI) is a strong plusExperience with Amazon Connect is highly desirableStrong troubleshooting skills for complex application and platform issuesFamiliarity with APM tools and performance monitoring best practicesUnderstanding of enterprise scale, highly available, and resilient architecturesExperience working in Agile environments (Scrum/Kanban)A self-starter mindset with curiosity, collaboration, and a passion for continuous learningSkills:AnsibleJenkinsLinuxNode.jsTerraformUnixTelephonyEmployment Practices:EEO, ADA, FMLA CompliantVLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.

Created: 2026-05-16