Project Service Center Coordinator

The Project Service Center (PSC) Coordinator provides word processing and administrative support to legal and non-legal staff, playing a key role in ensuring high-quality service delivery to clients. This position requires strong communication skills, flexibility with work hours, and the ability to lead by example in a fast-paced professional environment.Key ResponsibilitiesCoordination & WorkflowIntake and clarify job requests, discuss deadlines, and offer solutions to issues.Assign and prioritize work requests while providing guidance and support to team members.Manage the PSC Inbox and Excel job log during the day and in the Supervisor's absence.Communicate effectively with the Supervisor on team performance, procedural improvements, and workflow challenges.Document ProductionCreate and revise complex legal documents following firm formatting and best practices.Utilize advanced features in Microsoft Office (Word, Excel, PowerPoint, Visio), Litera Change-Pro, Adobe/Nuance, and Outlook.Format and edit documents with features such as TOA, TOC, cross-referencing, bookmarks, track changes, and mail merge.Troubleshoot and repair document formatting issues and corrupt files.Convert documents across platforms and apply consistent styles using Innova numbering.Transcribe documents using tools like BigHand.Provide administrative support, including time entry, printing, copying, messenger services, and binder creation.QualificationsAdvanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).Familiarity with job-related software (e.g., Best Authority, DocXTools, Innova, Nuance).Knowledge of OCR software (e.g., Nuance, ABBYY PDF Transformer).Strong proofreading and attention to detail.Excellent written and verbal communication skills.Demonstrated customer service excellence.Flexibility to work early or late as needed.Experience & EducationHigh school diploma or equivalent required.3-5 years of experience in administrative support or word processing.Advanced skills in Microsoft Word, Excel, and PowerPoint.

Created: 2025-05-22