Return Center Manager

Job Title: Return Center ManagerReports to: Warehouse Operation DirectorJob Location: CV, CAJob Status: Exempt, Full TimeAbout SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!Position SummaryThe Return Center (RC) Manager is responsible for overseeing the operations of SHEIN return centers (RCs) across the United States. This individual will manage relationships with third-party logistics providers (3PLs), optimize return center processes, drive efficiencies, and ensure compliance with company standards. The role requires a strong leader who can effectively manage a geographically dispersed team and strategically optimize return center operations to enhance service levels and cost-effectiveness.We're seeking a full-time Return Center (RC) Manager for our City-based corporate office.Job ResponsibilitiesManage and develop relationships with third-party logistics providers (3PLs) to ensure contract compliance, service-level agreements (SLAs), and overall performance.Conduct periodic reviews of 3PL performance and address any issues to meet operational goals.Collaborate with 3PLs to optimize shipping, handling, and reverse logistics processes.Develop and manage budgets related to return center operations.Identify opportunities to reduce costs while maintaining high service levels.Forecast operational costs and report findings to senior leadership.Design and implement long-term strategies to align return center operations with evolving business needs.Stay informed of industry trends in reverse logistics and identify opportunities for innovation and improvement.Work collaboratively with other departments (e.g., supply chain, customer service, IT) to ensure seamless operations.Job RequirementsBachelor's degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.Minimum of 6 years of supply chain/logistics experience with a focus on reverse logistics and return management.Experience managing multiple facilities/sites and leading 3PL providers.Demonstrated ability to lead multi-site teams and develop staff at all levels.Strong experience in vendor/partner relationship management, including contract negotiations.Experience in e-commerce or retail supply chain operations.Proven track record of reducing operational costs while improving service levels.Certification in Six Sigma, Lean Management, or other process improvement methodologies.Benefits and CultureHealthcare (medical, dental, vision, prescription drugs)Health Savings Account with Employer FundingFlexible Spending Accounts (Healthcare and Dependent care)Company-Paid Basic Life/AD&D insuranceCompany-Paid Short-Term and Long-Term DisabilityVoluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)Employee Assistance ProgramBusiness Travel Accident Insurance401(k) Savings Plan with discretionary company match and access to a financial advisorVacation, paid holidays, floating holidays, and sick daysEmployee discountsFree weekly catered lunchFree swag giveawaysAnnual Holiday PartyInvitations to pop-ups and other company eventsComplimentary daily office snacks and beveragesSHEIN is an equal opportunity employer committed to a diverse workplace environment.

Created: 2025-05-22