Social and Community, Senior Manager

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution. If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.YES, CHEF! | We are seeking an experienced Social and Community, Senior Manager who thrives in a fast-paced, high-growth environment, has a deep understanding of digital storytelling, and knows how to engage audiences with content that performs. This is a player-coach role, responsible for both setting strategy and rolling up your sleeves to make it happen across platforms like Instagram, TikTok, Facebook, YouTube, Pinterest, Threads, LinkedIn, X, and more.Location | In Office, LA HexQuartersTime Zone Expectations | PSTDetails | Full Time- ExemptReporting to | Head of ContentTASTE SUCCESS | As our Social and Community, Senior Manager, you'll drive HexClad's creative vision across digital, social, and print channels, ensuring a cohesive brand presence and engaging storytelling. By leading a diverse team and collaborating with cross-functional partners, you will ensure brand consistency and innovation across all touchpoints.Content Planning: Own the day-to-day strategy, content planning, publishing, and community management across all social media platforms by working closely with the creative and culinary teams to ideate and execute social-first campaigns that feel native, aspirational, and on-brandSocial LeadershipLead a team of content creators, editors, and social strategists to deliver scroll-stopping creative that drives engagement, growth, and conversionOn-Camera TalentConfidently serve as a brand voice or on-camera talent when needed, including scripting and recording direct-to-camera contentData Analysis and Reporting: Analyze social content and community performance metrics weekly and monthly, delivering both raw data and actionable insights to internal stakeholdersCommunity Engagement: Actively engage with followers across platforms"”responding to comments, DMs, and mentions to build a loyal, passionate community around the HexClad brandCommunity Rewards and Campaigns: Surprise and delight top fans, culinary creators, and customers through personalized interactions, reposts, and brand outreach alongside community-driven campaigns (e.g., UGC contests, AMAs, polls, cooking challenges) to spark organic engagementCustomer Experience: Collaborate with customer service and CX teams to ensure timely, consistent brand responses and resolve issues quickly and professionallyGuidelines Development: Codify and implement social and community guidelines to maintain a consistent brand voice across all interactionsRequirements5+ years of social/digital content experience in a consumer-facing brand, ideally in DTC, lifestyle, or food/culinary editorial categoriesProven experience managing and scaling social teams in a high-growth, high-performance environmentStrategic mindset with a strong creative instinct and a deep understanding of what drives performance across social platformsData-driven and audience-obsessed"”you use insights to inform decisions and evolve strategiesExceptional writing, editing, and storytelling skills with a deep understanding of brand toneComfortable leading content production including short-form video, UGC, and behind-the-scenesBonus points for hands-on experience in video editing, design (Adobe Creative Suite), or paid socialCan balance reactive content moments with long-term planning across multiple channelsStrong communicator and collaborator with the ability to work cross-functionally and manage up and downPassion for food, cooking, and kitchen innovation is a huge plusSHARED MEALS | The role is great, and there's more in it for you!Compensation | Exact compensation may vary based on skills, experience, and location.Bonus | Annual bonus potentialHealth | 100% of the employee premium covered on select choice plans, and offers dental+vision401k | up to a 4% match of salary on 401k contributionsUnlimited Time Off | An unlimited approach to support your time away from workCookware | Upgrade your home with employee perks

Created: 2025-05-22