Key Account Manager Facilities

Key PurposeThe Key Account Manager is responsible for ensuring that all functions, initiatives, and priorities support the customer's business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization and the corporation. He/She/They are responsible for continuous improvement and will drive and optimize performance and contract obligations, deploying ISS standard processes and concepts. The Key Account Manager will also identify and leverage innovative initiatives and best practices, constantly focusing on driving compliance.The ideal candidate for this role will have a strong background in facilities management with exposure to commercial business.Success CriteriaTo build and grow the account and organization with an entrepreneurial mindsetBe able to anticipate client needs, deliver on those needs, and exceed expectationsIdentify opportunities and solve deficiencies before they become long-term issuesAbility to adapt and pivot at a moment's notice in a fast-paced and demanding environmentBeing knowledgeable on current trends within the hospitality and food industryKey Areas of Collaboration and InfluenceDevelop, manage agendas, and lead weekly management team meetings using provided online toolsAbility to effectively communicate, motivate, and interact with all levels within the organization to help build and speak to the culture of ISSCreating and developing relationships with local vendors, other department leads, and individualsManaging client and customer relationshipsIdeal Candidate Experience5+ years of operations in facilities and food service management experience, ideally in a manager roleBachelor's degree in Facility Management or related field preferredStrong supervisory background desirable, not required, along with good customer service experienceStrong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)Excellent time management skills; able to organize and work independently; bilingual is a plusExperience managing a team of management and staff of 20+ employees (hourly and salaried)Positive attitude and dependable under pressure - an excellent role model, motivator, and leaderPassion for facilities management, innovation, and creative experiencesSuccessful coaching and teaching skills with peers, individuals, and teamsProven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategyDemonstrate good judgment and decision-making skillsWorking knowledge of Google Docs, Microsoft Word, Excel, and PowerPointClient interaction experience in an informal setting and formal meetingsAbility to work independently as well as in a teamAbility to work in a fast-paced and changing environmentKey AccountabilitiesTo satisfy the needs of the client and customer by providing high-quality, cost-effective facilities management that delivers on all core program expectationsTo interview and hire unit staff employees following corporate, client, Federal, State, and local regulationsMaintain accurate and timely accounting and financial records, including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidanceEstablish effective communication channels with customers and client management, which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements and commercial opportunities that better meet the needs of both clients and customersTo manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processesTrain staff on appropriate ways to build and maintain client and customer relationships that provide the highest quality of serviceSchedule employees and conduct employee meetings·Coach employees and conduct performance appraisalsWork closely with the Vice President and Finance Director to review budgets, financials, and unit performance overallLead and maintain safety as a priority for all employees, customers, and clientsPhysical Demands & Work EnvironmentMust be able to lift a minimum of 25 lbs.Ensure appropriate dress and PPE for any site you are visitingEmployees must be able to work under pressure and time deadlines during peak periodsWork involves repetitive motions and sitting at a computer for extended periods of timeHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. This is a hybrid role that may involve up to 70% travel.ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is #ja-base_pay_minimum #ja-base_pay_maximum . Final compensation will be determined based on experience and skills and may vary from the abovementioned range.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.

Created: 2025-05-22