Operations Manager

Operations Manager/Security Operations Springfield, MAPosition SummaryA valued contributor to our respectful and rewarding work culture, the Operations Manager handles the staffing and scheduling of an assigned team of security officers in coordination with client needs for our Massachusetts office. In drafting and updating security post orders, assisting the security team in "all-hands-on-deck' situations and cultivating relationships with our valued client base, the Operations Manager aims to deliver unparalleled customer service to meet contractual obligations and exceed client expectations.Performing in cross-departmental design, the Operations Manager aligns with fellow staff, branch teams and functional leaders to foster best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an exceptional client experience.WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.Here is some of what we offer our valued security staff:Weekly payInternal growth opportunities Flexible scheduling opportunities Employee PERKS program, including discounts on everyday purchases with many of our partnersEssential Job Responsibilities:Manages 4,000+ contract hoursHandles scheduling of assigned security staff as congruent with client needsTrains, mentors and supports uniformed security officersLiaison with client and coordinate communication of operations, through an effective and responsive approachProvides exceptional customer serviceEffectively manages people and costs while ensuring contract complianceDrafts and updates security post ordersDrives operational accountabilityPerform unannounced inspections/visit client sitesOther tasks as assigned.Knowledge/Skills/Abilities Required:Must have 2 years' experience in managing security operations or accountsAbility to work in a team setting and structured environment, following strict processesMust be flexible in availability to tend to accounts when neededAbility to work in high pressure situations with firm deadlinesWorking knowledge of WinTeam & eHub platforms preferredKnowledge of Microsoft Office applications Must have Valid Driver's LicenseCompensation range- $50,000- $65,000 annually + car allowance and gas reimbursement. Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@ Please include your full name, contact information and details about your request in the email.

Created: 2025-05-22