Customer Support Representative - Automotive Industry

Are you tired of turning a wrench? Would you enjoy using your auto repair knowledge to help other mechanics?Mitchell 1 (a division of Snap-on Tools) has an opening for a Product Content Support Rep(Auto Technician Customer Support) to start ASAP.This position is an in-office full-time role, Monday-Friday, that is located at the Mitchell 1 headquarters in the San Diego office. Please do not apply if you do not have automotive experience and can not work onsite at our San Diego location, M-F.Customer Support Representative - Automotive Industry Location: 16067 Babcock Street, San Diego, CA 92127 Pay Rate: up to $28/hour Schedule: Monday-Friday, 7:30 AM-4:00 PM (No weekends!) ?? Overtime available after trainingAre you passionate about the automotive industry and skilled at helping customers? We're looking for a Customer Support Representative to join our team! If your experience matches the qualifications below, we'd love to hear from you"”please submit your resume as soon as possible.What We're Looking For:Automotive knowledge is requiredExperience in telephone-based customer service is preferredHigh school diploma or equivalent required; some college coursework is a plusFamiliarity with heavy-duty trucks is a bonusStrong verbal and written communication skills, with a professional demeanorAbility to multitask, prioritize, and remain calm under pressureMinimum 1 year of experience with PC-based applicationsASE certifications are a plusKey Responsibilities:Deliver friendly, professional service to all customersQuickly assess customer needs and either resolve the issue or route appropriatelyDocument all customer interactions via phone or emailAssist with product-related questionsMaintain accurate records using our tracking softwareFollow established procedures and support guidelinesExpect to spend 50% or more of your day on the phone with customersIf this is the right fit for you, send your resume today"”we're excited to meet you!About us: Mitchell 1 (a division of Snap-on Inc.) has been a leading provider of automotive repair software to the motor vehicle industry for over 100 years.Snap-on is an Equal Opportunity Employer, M/F/D/V

Created: 2025-05-22