Call Center Representative

Tier 1 Customer Service Representative - Key ResponsibilitiesEfficient Call Management: Handle high volumes of incoming customer calls with professionalism and speed, ensuring a positive customer experience.Lead Generation: Identify potential sales opportunities during customer interactions and generate leads to support business growth.Customer Needs Assessment: Accurately assess and understand customer needs to deliver tailored solutions and ensure customer satisfaction.Relationship Building: Develop and maintain strong, trust-based relationships with customer accounts through open, honest, and interactive communication.Accurate Information Delivery: Provide clear, complete, and accurate information using appropriate tools, resources, and communication methods.Performance Goals: Consistently meet or exceed personal and team targets for customer satisfaction, sales conversion, and call handling metrics.Complaint Resolution: Manage customer complaints efficiently by offering timely and effective solutions, and ensure follow-up for resolution confirmation.Record Keeping: Maintain detailed records of customer interactions, process account updates, and ensure all necessary documentation is accurately filed.Policy Adherence: Follow company communication standards, procedures, and policies to maintain a high level of service quality and compliance.Customer Engagement: Go above and beyond to deliver a memorable customer experience and enhance customer loyalty.Pay rate: $22 per hr on W2 Qualifications and SkillsExcellent communication skills, both verbal and writtenStrong organizational and time management abilitiesHigh attention to detail in processing orders and entering dataComfortable working in a fast-paced, high-call-volume environmentProficient in Microsoft Office Suite (Excel, Word)Experience with SAP, Salesforce, and Call Center systems is a strong plusAbility to work collaboratively with multiple departments and levels of managementCustomer-first mindset with a proactive approach to problem-solvingIdeal Candidate ProfileThe ideal candidate is a high-energy, adaptable individual who thrives in a dynamic and competitive environment. They are motivated by service excellence, possess a keen eye for detail, and are skilled at navigating complex systems and processes.

Created: 2025-05-22