People & Operations Manager

Hive is one of the fastest-growing startups in NYC, helping teams at leading companies like Marriott, United, and Google move faster with our AI-powered project management platform.We're looking for a People & Operations Manager who can flex and thrive in two lanes:People Ops: payroll, benefits, recruiting, culture programsBilling Ops: subscription changes, Stripe/ACH reconciliations, A/R follow-upIf you love mixing people strategy with numbers, you'll shape Hive's culture today and have a clear path to senior People, Rev-Ops, or broader Operations leadership as we scale.Hive is headquartered in NYC, with employees working across the world. This is a hybrid position with the expectation of at least 3 days/week in the Manhattan office.Why this role mattersAs our dedicated People & Operations Manager, you'll run payroll, benefits, and recruiting while ensuring subscription changes, Stripe/ACH reconciliations, and overdue-invoice follow-ups flow smoothly into Finance.What you'll doPeople & HR (Ëœ 60 %)Run bi-weekly payroll and administer benefits, 401(k), and employee stock option grants.Maintain compliance with federal, NYS, and international employment laws; manage employee records and HRIS data integrity.Lead full-cycle recruiting for GTM, Product, and Engineering roles"”job posts, screening, scheduling, offers.Drive culture initiatives: offsites, swag, DEI programming, and hybrid-office rituals.Keep the Manhattan HQ humming: office supplies, visitor logistics, and landlord/vendor relationships.Finance, Billing & Ops (Ëœ 40 %)Own customer subscription changes in our billing system (upgrades, renewals, credits, refunds) and first-line finance/billing questions with our customers.Reconcile Stripe/ACH payouts, monitor overdue invoices, and surface anomalies to Finance.Partner with the Chief of Staff on ad-hoc ops projects"”budget tracking, vendor onboarding, contract renewals, and KPI reporting.Key Qualifications3+ years of work experience in an office setting, preferably with experience in an HR and Operations roleStrong interpersonal skillsExcellent verbal and written communicationAbility to manage multiple tasks with a keen eye for detailsEnjoys working in a fast-paced workplaceBased in the greater New York City areaBenefits/CompensationCompetitive salary:$85-105K baseEquity grant: 10K sharesUnlimited PTOCompany 401K contributionMedical & dental insuranceAn annual $1,000 to spend on something nice for yourself or your loved onesA monthly $100 amount to spend on a personal treatment or activity (not related to work) A Work From Home stipend of $500 to purchase work related equipment What Hive can offer youFull-stack exposure - own payroll and billing, giving you end-to-end insight into how a SaaS business makes and spends money.Accelerated growth path - clear milestones to step into Senior People, Rev-Ops, or Director-level Ops roles within 12-18 months.Executive access - report to the Chief of Staff, work directly with the CEO, and join leadership/board prep meetings.Playbook ownership - build the HR and billing systems that will scale Hive from 35 employees to 100+, with budget for courses and certifications along the way.In short: this role puts you at the financial and cultural heartbeat of an $11M+ ARR SaaS company"”perfect for someone who wants to master both People Ops and the mechanics of how a subscription business makes money.

Created: 2025-05-22