Training & Documentation Specialist

About AgadiaWe specialize in healthcare management technology and offer our clients a suite of utilization management software solutions. Our mission is dedicated to improving the quality of care and expediting the delivery of healthcare services by advancing and automating utilization management processes. We are based in Parsippany, NJ, with clients across the United StatesJob ResponsibilitiesThe ideal Training and documentation Specialist candidate has demonstrable technical writing and editing skills and can explain complex concepts and processes clearly and effectively. They can also organize and present a range of material to various audiences. The Training & Documentation specialist will create and revise user guides, quick start guides, FAQs, training documents, etc.Responsibilities Writes and edits technical documents, including reference manuals and product manuals.Writes and edits procedural documents such as user guides, quick start guides, and FAQ documents.Determines the type of publication that will best serve the project requirementsMeets with engineers, programmers, product owners, and trainers to learn about specific products or processes.Researches product samples to fully understand the product.Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms to meet those needs and ensure understanding.Plans writing processes and sets timelines and deadlines.Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.Gathers feedback from customers, designers, and trainers to improve technical documents.Determine the best format to present information to support customer success. Evaluate software products and provide feedback to Product Owners and Development teams as appropriate to improve internal functions and usability.Consults with end users to identify problems in accessing electronic content.Creates online learning modules and curriculum for enterprise software as well as HR/People Ops topicsFacilitates training sessions for customers and/or internal employees on product-related topics as assigned by managementHandles the maintenance, organization, and storage of the document repositoryServe as the resource/reviewer for coworkers on document style, grammar, verbiage, clarity, etc.Performs other related duties as assigned by managementDesired Skills and ExperienceExcellent English-language verbal and written communication skillsExcellent English-language writing and grammatical skillsExcellent organizational skills and attention to detailAbility to teach/train/explain processes to different audiencesAbility to present complex data in clear, concise textAbility to meet deadlines and to work independently as well as part of a teamAbility to edit and proofread the work of colleagues and provide feedback in a respectful and constructive mannerProficient with Microsoft Office Suite or related softwareProlonged periods sitting at a desk and working on a computerQualifications A bachelor's degree in Education, English, Technical Writing, or a related field is strongly preferred.Three years of related experience in teaching, training, writing, and curriculum design is strongly preferred1-2 years of experience in the pharmacy management or managed care industry is a Plus. Knowledge of managed care pharmacy utilization management processes preferred, not requiredKey CompetenciesCommunicates effectively- Attentively listens to others, provides timely and helpful information, and is effective in various professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills.Manages Ambiguity -Operating effectively, even when things are not certain, or the way forward is unclear. Flexible in approach and able to adapt to changing business needs.Manages complexity -Makes sense of complex, high-volume, and sometimes contradictory information to solve problems effectively. Has strong organizational skills and is able to manage multiple activities at once. Pays close attention to detail.Ensures Accountability -Follows through on commitments and ensures others do the same. Able to work independently as part of a small team.

Created: 2025-05-22