Central Operations Specialist III

JOB SUMMARY:Under the direct management of the Manager, Central Operations Manager, the Central Operations Specialist III will assist in payment, operational, and administrative functions, to provide support to the offices and customers of the Bank. The Central Operations Specialist III has very good working knowledge of the products and services designed for business and consumer customers and has the knowledge to perform routine and complex tasks independently with general guidance from the manager. All employees should embrace C3bank's mission statement and incorporate it into their daily interactions.PRIMARY RESPONSIBILITIES:OperationsHandles Exception Processing (EIM)Social Security Reclamation, Death NotificationsCheck Collections, Adjustments, etc. Handles all Legal Processing, such as levy, garnishments, subpoena, etc.; escalates to management as needed.Payments Very good understanding of wire processing as they relate to domestic, international and Foreign Currency (FX). Verify and release wires with the highest degree of accuracy in primary and back-up wire systems.Knowledgeable with wire processing systems, such as Fiserv WireXchange ACH origination file processing and related functions such as NOC's, return monitoring.AdministrativeProficient back-up for all Central Operations Specialists' job duties, as needed such as but not limited to EFT disputes, cash orders/shipments, ACH return monitoringResponsible for continuous training and development around job responsibilities ADDITIONAL RESPONSIBILITIESProvide great service to internal and external customers Completion of required training assigned by due dateDuties will be conducted in accordance with all regulatory requirements including those specified in C3bank's Policies and ProceduresOther duties as assigned by supervisor/manager.KNOWLEDGE AND SKILL REQUIREMENTS: Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act. Requires good written and verbal communication.Great interpersonal skills. Work requires a willingness to work a flexible schedule.Time management, prioritizing, multi-tasking and communication skillsEDUCATION AND EXPERIENCE REQUIREMENTS:The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Minimum of 5+ years of back-office banking experienceGood organizational and communication skillsExcellent time management, multi-tasking and detail orientedAbility to prioritize and identify responsibilities requiring immediate attentionMust be able to work in a team environmentBasic math and problem solvingProficient in Microsoft Word, Excel and Outlook Knowledge of banking applications and operations; preferably Fiserv and their ancillary softwaresMinimum high school diploma or equivalent, requiredPHYSICAL DEMANDS:The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision is required to read documents, reports, computer screens and include close vision and the ability to adjust focus. An individual in this position may be required to push, pull, lift and/or carry up to 25 pounds. The noise level in the work environment is usually moderately quiet.

Created: 2025-05-24