Assistant Store Manager Operations

Reimagine what coffee can be. Reimagine what you can become. Let's growth together!Join Nespresso as a Boutique Operations Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.WHAT'S IN IT FOR YOU:Competitive PayEnjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.Growth and DevelopmentAt Nespresso, you can build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.Caring CultureNespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee - warm, welcoming, and revitalizing.Purposeful WorkAs a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.WHAT WE OFFER:Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:A free Nespresso machine and coffee product allowance401k with company matchEducational reimbursementHealth and mental wellness programsDE&I resource groupsCommuter benefitsPet adoption reimbursementEmployee recognition programDiscounts at over 2,000 companiesThe approximate pay range for this position is $60,000 - $70,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.WHAT YOU WILL BE DOING:Operations and Inventory ManagementPartner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.IT Systems ManagementEnsure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.Store ServicesYou will maintain, teach and train employees on the coffee roaster, engraver, and the To-Go and tasting bar.Omni Services CoordinationManage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.Operational EfficienciesContinuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.Compliance OversightEnsure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.Team Leadership and DevelopmentGuide, support, and coach the back-of-house team to deliver an exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.General SupportAssist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.WHAT YOU WILL BRING:High School Diploma or GED required3+ years' experience in retail or customer service industry related professionExperience in operations or back of house preferredProven ability to effectively lead and influence people; leadership experience preferredProcess and detail oriented with a systematic approach to workYou will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutionsAvailability to work open and closing shifts, weekends, and holidaysAble to travel up to 10% for required meetings or trainings

Created: 2025-05-24