Human Resources Generalist

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!Summary:The HR Generalist is responsible for supporting a wide range of human resources functions across both the corporate organization and retail stores, with a primary focus on employee relations. This role serves as a key resource for addressing workplace concerns, conducting investigations, advising leaders on performance and conduct matters, and supporting a positive and compliant work environment. In addition to employee relations, this position will assist with other HR functions including recruitment, onboarding, benefits support, training, and policy implementation as needed. The ideal candidate is a strong communicator, problem solver, and team player with a passion for fostering a respectful and inclusive workplace.Responsibilities:Advise, recommend, and implement human resources policies and procedures for all company personnel, including preparing and maintaining employee handbooks and procedure manuals.Investigate and resolve employee relations inquiries such as grievances, disciplinary actions, discrimination complaints, and other personnel matters for company departments and stores.Participate in developing and evaluating department goals and systems to recommend new approaches, policies, and procedures for continuous improvements of departments and services.Perform employee relations counseling, outplacement counseling, and exit interviewing, including monitoring and revising the performance evaluation program as necessary.Perform recruitment, conduct new-employee orientations, and ensure employee onboarding packages are filled out correctly.Support benefits administration, including Open Enrollment and change processes, and partner with the Compensation & Benefits team to resolve employee issues.Perform training and development to provide employees with the knowledge, skills, and abilities to grow in their roles while helping the company prosper.Maintain human resource information system records, compile reports from the database, and ensure the company complies with federal and state regulations concerning employment. Participate in administrative staff meetings and attend other conferences and seminars.Perform other duties as assigned by management.Important Notice: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet business needs of the company. Qualifications:A Bachelor's degree in Human Resources or related field is required; a Master's degree is preferred. Additional education can be in lieu of experience.3 - 4 years of experience as an HR Generalist or related position. Preferably in the retail, manufacturing, or logistic industry. Bilingual in English/Mandarin is required.PHR and or SHRM-CP certification preferred.Knowledge of federal, state, and local employment laws and HR best practices.Excellent written and verbal communication skills with the ability to interact across all levels of the organization.Strong organizational and time management skills with the ability to handle sensitive matters with discretion.Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HRIS systems is a plus.Willing to learn, detail-oriented, and be able to multitask.Authorized to work in the United States without sponsorship.Physical Requirements:Prolonged periods sitting at a desk and working on a computerThis job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.Working Conditions: This job is performed in an environment that may have exposure to heat, noise, and other environmental factors.Position Details:Employment Type: Full TimeLocation: 6338 Regio Ave, Buena Park, CA 90620Travel: 25% ~ 50%Available to work on weekends and holidays as necessary.Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match.Long-Term Services Award. Employee Discount. Paid Time Off.Compensation:The pay range for this job starts at $70,000 - $75,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.Beware of Job Scams:We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

Created: 2025-05-24