Field Support Technician

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.Desired Skills & ExperienceResponsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementDepot Services Walk Up SupportSpare parts managementGood Knowledge / hands on supporting VDI 1st level TrroubleshootingExecutive (VIP) SupportAudio and Video Support including Health ChecksInventory and Asset Management - Depot OperationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesRequirements/Qualifications:Prefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)Networked printer experience (queue creation, server maintenance, etc.)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsOutstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environmentMCP and or A+ CertificationsAptitude for learningExcellent oral and written communication skillsAbility to work in teams and in a team environmentAble to lift up to 50 poundsOwn car for transportation (mileage will be reimbursed by policy)Valid driver's licenseA candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@ for investigation.

Created: 2025-05-25