Customer Experience Associate

Customer Experience Associate - Full-Time (In-Office)Location: Irving, TX (in-person)Salary: $40,000/year + benefitsCompany: Mine Baseball (Goat Bats, LLC)About the RoleMine Baseball is on a mission to redefine what a modern baseball brand looks like. We're growing fast, and we're looking for a Customer Experience Associate to be the voice of our brand across email, social media, and customer touchpoints.You'll work closely with our warehouse and leadership team to ensure customers have a seamless, high-quality experience from order to delivery"”and beyond.This is a full-time, in-office position in Irving, TX. We're looking for someone who's organized, tech-savvy, and excited to grow with us.What You'll DoRespond to customer inquiries across email, social media, and online platformsEnter and manage orders within our fulfillment system (Shopify)Handle returns, exchanges, and shipping issues with professionalism and empathyCollaborate daily with the warehouse team to resolve customer needs quicklyMonitor trends in customer feedback and flag opportunities to improveHelp shape how our brand sounds and feels to our growing fanbaseWhat We're Looking ForExcellent writing skills - clear, friendly, error-free communicationStrong attention to detail and ability to multitaskExperience with customer service or support tools (Shopify, Gorgias, etc. - or quick to learn)Professional, positive attitude and a problem-solving mindsetPassion for baseball is a big plus (we're building this for players, by players)Must be local to DFW and able to work in our Irving office dailyWhy Work With Us$40,000/year salaryOpportunity to grow with a fast-moving DTC startupFull-time role with benefits after onboardingWork directly with leadership in a high-impact positionTight-knit, baseball-first culture that rewards hustle and initiativeTo apply: Submit your resume and a short note about why you're a fit for Mine Baseball. We look forward to hearing from you!

Created: 2025-05-25