Technical Trainer

Cleaver Brooks is looking for a Technical Trainer to join our team in Dallas, TX. The Technical Trainer is responsible for creating and executing product and application specific training programs to the Cleaver-Brooks Representative network and new or existing end-user customers. The Training Department is part of the Account Management group of Cleaver-Brooks. This department is responsible for executing the Learning and Professional Development strategy across the entire enterprise.Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!Job Location: Dallas, TXEssential functions:Develop, improve, and execute training and educational programs to the two primary audiences (1) authorized service representatives and (2) end-user customers.Develop standard operating processes supporting the strategies and business plan for the Training Department.Analyzes training requirements of new products/technologies and applications.Compile information relating to product function and operation from vendors or internal departments such as engineering, manufacturing, or sales.Develop written and visual training materials.Develop complete equipment-specific training programs.Coordinate training needs and schedules with various employees at customer companies.Train customers in function of product, assists in developing maintenance schedules and recordkeeping systems for products.Collaborate with internal businesses to ensure the training programs and customers are supported cross functionally across the five Cleaver-Brooks businesses. Utilize effective organization and communication skills, both written and oral, which are critical for this position.Effectively interact with several outside companies including sales and service representatives, customers, resellers, end-users, business associations and professional organizations.Stay current with changes in training and education technology as well as changes within the Corporation. Use this knowledge to recommend improvement in systems and procedures.Demonstrate a thorough and relevant product knowledge.Interface with others inside and outside the Company to explain Company programs, products, training opportunities and communication efforts.All other duties as assignedBasic Requirements:Education:Bachelor's degree in a technical discipline is required.Experience: Minimum of 3 years of experience in technical training, preferably with experience in training personnel in the boiler and burner industry.Experience as a Service Technician in the boiler industry preferred.Travel Requirements:50+% travel within North America to support the training programs will be required.Other Requirements:Excellent verbal, written, presenting and telephone communication skills.Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.Ability to set and change priorities amongst multiple competing constituencies and project ambiguities. Must possess a 'can do attitude'.Experience and a successful record in a role of developing and executing curriculum-based training programs.Ability to be a self starter, take initiative, and perform quality work with minimal supervision.Physical Skill & Effort: Work requires a few simple, but rapid, hand operations, and simple, easy muscular movements.Working Conditions and Hazards: Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure.Benefits of Being a Cleaver-Brooks Employee:Competitive salaryComprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disabilityCash matching 401(k) planEmployee assistance program (EAP)Pet insuranceEmployee discount programTuition assistancePaid time off and 11 paid holidaysWho is Cleaver-Brooks:Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network's ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.

Created: 2025-06-19