HVAC Field Service Supervisor

Job Title: Field Service SupervisorLocation: Richmond, VA About Our ClientOur client is a premier full-service MEP contractor specializing in commercial HVAC, mechanical service, industrial refrigeration, and manufacturing. They're committed to safety, integrity, empathy, and urgency in everything they do.Position OverviewAs a Service Supervisor, you'll lead a dedicated team of technicians and apprentices, ensuring best-in-class safety compliance, operational efficiency, and customer satisfaction across a select portfolio of facilities. You'll report to the Service Manager or Operations Manager and serve as the on-the-ground ambassador of our client's brand.Key ResponsibilitiesDrive a safety-first culture by enforcing company and customer-specific safety protocols, conducting site assessments, and coaching best practicesLead, mentor, and develop HVAC service technicians and apprentices, modeling professional appearance and behaviorPerform hands-on service and maintenance work as needed, including routine calls and maintenance-agreement inspectionsOversee work quality: review completed tasks, ensure compliance with company standards, and complete all necessary documentationCollaborate with Service Coordinators on scheduling, technician assignments, and rapid resolution of customer issuesSupport talent acquisition and retention by identifying training needs and recommending top performers for advancementPartner with the Sales Team on major equipment repair/replacement estimates and draft service agreement proposalsManage budget objectives for assigned service work and propose process improvements to enhance service deliveryQualificationsCompletion certificate from a trade apprenticeship program or =10 years of direct industry experienceMaster's-level license (or ability to obtain DPOR license within 12 months)Deep knowledge of HVAC systems, Building Codes, ASHRAE standards, and OSHA regulationsEPA-608 Universal certification (HVAC) and valid driver's license with a clean recordProficiency with Microsoft Office and mobile field-service technologiesExceptional interpersonal skills, ability to multitask under urgency, and strong customer-centric mindsetSchedule: Full-time, Monday-Friday; occasional evenings/weekends and unscheduled overtime as needed.EOE M/F/Disability/Vet

Created: 2025-06-19