HR Manager (HTR)

HTR (Hire to Retire) Program Manager San Antonio TX - HybridJob descriptionSr. Manager to assistant VP level experience.Must have corporate / End to end process experience and employee BenefitsGlobal program policies experience Good Understand operation and payrolling.Should have CRM and BRM exp is must Relevant experience of managing HTR Scale of 20+ FTEs in USA.Someone who has managed stakeholders, teams, and delivery role in NAM region.Proven track record of driving Change management in Operations.Exposure to Service Now, Workday, ADP (e-time), SAP (GlobalView), Total Rewards (Fidelity), Talent Acquisition (Sterling- Background check), Amazon Connect etcExcellent communication skillsKey Responsibilities Operational Leadership: • Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding. • Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. • Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. Transformation Agenda: • Lead the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery. • Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes. • Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs. Change Management: • Design and execute change management strategies to ensure smooth transitions during transformations. • Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. • Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals. Stakeholder & Communication Management: • Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives. • Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. • Regularly provide updates to leadership and clients on performance, challenges, and opportunities. Team Leadership: • Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture. • Promote inclusivity, collaboration, and professional growth within the team. • Establish clear goals, accountability measures, and performance metrics for team members.

Created: 2025-06-19