Customer Service Manager

Customer Service ManagerNote: All communications with candidates will be kept strictly confidential.What to expect:As the Customer Service Manager, you will be a vital member of our Sales Team.The Customer Service Manager's main responsibilities include working with Territory Sales Managers and Manufacturer Representatives in building relationships and maintaining the highest level of customer satisfaction, while meeting sales objectives. The Customer Service Manager will be the "voice of the customer" inside the company. organization.Salary: $65,000 - $72,000 / YearJob Type: Full - TimeBenefits:Health, Dental, Vision, Life and Disability Insurance401K - match programPaid Time OffTuition ReimbursementWork Location: Cambridge, MarylandWhat you will get to do: Manage all steps of the Architectural Sales Process - Promotion, Specification, Bid, Close. Overseeing incoming product inquiries via phone and/or email.Astutely question and listen to clients to understand, anticipate and exceed their needs, turning customer needs into company solutions.Support/back-up the Territory Sales Manager when they are out of the office.Achieve assigned sales targets.Work in partnership with the Territory Sales Manager and Manufacturer Representative to develop our market to its highest potential.Prepare sales reports and sales forecasts.You will bring these qualifications:Experience Level: Mid-LevelEducation: Business Degree Preferred - will consider experience in similar position in lieu of degreeExperience in Architectural Sales with duties similar to those defined above is preferred.Excellent communication skills, both written and verbal, and must possess exceptional organizational skills, with the ability to work well with a wide range of people.Excellent computer skills including database, spreadsheet, and word processing.Ability to travel occasionally to customers for consultation and attend tradeshows.Shift & Schedule: Monday - Friday, DayshiftAbout QSS: Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995.Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).

Created: 2025-06-19