Supply Chain Operations Manager

About UsRhino USA is a leading global e-commerce company specializing in Powersport Accessories for towing, hauling, overlanding, and all outdoor adventures. We are committed to delivering premium-quality products through efficient operations, strategic global logistics, and exceptional customer service. As we scale worldwide, we're seeking an experienced leader to oversee and optimize our end-to-end operations and supply chain functions.Position OverviewThe Operations & Supply Chain Manager will be responsible for overseeing all aspects of warehouse operations, global logistics, inventory management, fulfillment, vendor relations, and cross-functional collaboration. This role ensures the seamless flow of goods from suppliers to end customers across all retail and e-commerce channels. The ideal candidate will be highly analytical, experienced in global e-commerce logistics, and excited to implement technology and AI solutions to elevate operational performance.This position also requires a strong ability to lead, manage, and develop high-performing teams. The successful candidate will demonstrate clear communication, accountability, and mentorship in managing cross-functional warehouse, logistics, and supply chain personnel.Key ResponsibilitiesWarehouse & Fulfillment OperationsLead all warehouse activities including receiving, storage, picking, packing, shipping, and reverse logistics for our owned warehouses.Monitor inventory accuracy, warehouse KPIs, and ensure fulfillment SLAs are met across all channels and 3PL partners.Implement scalable processes and systems to ensure operational efficiency, safety, and cleanliness.Train and develop warehouse staff, assigning accountability for specific responsibilities and performance metrics.Global Supply Chain StrategyExecute supply chain strategies aligned with business objectives to enhance efficiency, reduce cost, and increase speed to customers.Drive long-term planning for procurement, logistics, and inventory flow across all markets.Conduct monthly supply chain business reviews with the VP of Operations.Inventory Management & Demand PlanningMaintain optimal inventory levels with a target of 150 days of supply on hand across all channels.Work with demand planning tools and Supply Chain Planner to forecast accurately and prevent stockouts or overstocking.Reconcile supply plans with real-time sales, marketing campaigns, and product launch calendars.Aid in the S&OP process with Channel leaders and Business leadersLogistics & DistributionOversee domestic and international logistics, including customs, freight forwarders, and 3PL providers.Manage relationships with shipping partners to optimize transit times and reduce freight costs.Ensure all shipments meet regulatory compliance requirements.Retail & E-commerce Channel SupportCoordinate inventory and logistics support for e-commerce platforms (Amazon, Shopify, Walmart, TikTok Shop) and retail partners (Walmart, Costco, Lowe's).Align replenishment strategies with sales goals and channel-specific requirements.Technology & AI IntegrationChampion the adoption of AI and technology across the operations and supply chain functions.Regularly research and propose new tools to increase automation, reduce manual tasks, and improve analytics/reporting.Lead implementation of at least two AI-driven or technology-enhanced initiatives annually.Vendor & Procurement Team CollaborationLiaise with the overseas Procurement team to ensure timely production and shipping of goods.Negotiate logistics contracts and manage vendor performance metrics.Team Management & LeadershipDirectly manage and mentor a diverse team across warehouse operations and supply chain functions.Promote a culture of accountability, continuous improvement, and high performance.Establish clear performance goals and provide ongoing feedback and professional development support.Ensure team alignment with company goals through consistent communication and cross-departmental coordination.Reporting & Continuous ImprovementTrack, analyze, and report on key performance indicators across the supply chain and operations.Lead initiatives for continuous process improvement, waste reduction, and cost savings.Create and maintain dashboards or reports in and relevant systems.QualificationsBachelor's degree in Supply Chain Management, Operations, Logistics, or a related field (Advanced degree or certification such as CPIM or CSCP is a plus).5+ years of experience in global supply chain, logistics, warehouse management, or operations within an e-commerce or retail environment.Demonstrated experience managing and developing cross-functional teams, with strong leadership, communication, and interpersonal skills.Experience managing third-party logistics (3PL) providers and global freight partners.Proficiency in ERP systems (e.g., Fulfil), inventory planning tools, ecommerce channel platforms (Seller Central, Retail link) and project management platforms (e.g., ).Strong understanding of global trade, customs, and regulatory requirements.Proven ability to use data to make informed decisions and drive measurable improvements.Entrepreneurial spirit and strong interest in powersports and/or the outdoor adventure industry.Key Performance Indicators (KPIs)Fulfillment Accuracy:Maintain 99% inventory accuracy and meet order SLA by channel.Returns Processing:Complete all reverse logistics within 48 hours of return.Inventory Days on Hand:Maintain a target of 150 days across all active SKUs and sales channels.Freight Optimization:Year-over-year reduction in freight cost per unit shipped.AI/Tech Integration:Implement at least 2 new tools or automations per year.Team Leadership:Maintain high team engagement and performance through goal setting, development, and regular feedback.Cross-Departmental Success:Ensure high service levels for sales, e-commerce, and retail initiatives.Why Join Rhino USAJoining Rhino USA means becoming part of a fast-paced, forward-thinking team that's redefining excellence in the e-commerce and outdoor accessory space. We offer competitive compensation, a growth-oriented culture, and the opportunity to drive innovation in a high-impact role.

Created: 2025-06-19