Claims Supervisor

COMPANY STATEMENT:Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.JOB PURPOSE:The position exists to support the carrier and client relations. The position is responsible for the day to day claims process.CRITICAL JOB FUNCTIONS:Review and enter claim information in claims software.Analyze claim information for validity and prepare and file claims with carriers.Provide guidance to both clients and carriers to resolve claim issues.Manage claim reporting including forecasting and recommend procedures or policies to reduce claims.Train both internal and external customers on how to use company claims software.Supervise direct reports within the claims team.Identify root cause issues and implement improvements as needed.Responsible for staff training and development.Resolve customer complaints, problems and coverage questions which cannot be handled by team members.Analyze any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed.SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:Basic knowledge of the transportation industry with experience in freight claims rules and regulationsBasic knowledge of freight claims processing.Basic knowledge of Microsoft Office suite.Strong attention to detail and proven organizational skills.Proactive/autonomous - works well without close supervision and demonstrates initiative.Strong oral and written communication skillsMust be detail oriented, self-starter with strong work ethic.Must be able to manage the prioritization of a very large number of projects occurring simultaneously.Must have the ability to communicate effectively across different departments within and outside of the organization.Must have the ability to develop and maintain strong professional relationships both inside and outside the organization.JOB REQUIREMENTS:College degree or 5 years industry experience with high school diploma.Strong oral and written communication skills with a high level of customer service.Intermediate Microsoft Office skills - particularly Excel.MAY PERFORM OTHER DUTIES AS ASSIGNEDWORK ENVIRONMENTStandard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PHYSICALEFFORTMaintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.SCHEDULINGThis is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.EEOC/ADA STATEMENT:We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

Created: 2025-06-19