Account Manager

Come work at one of Staffing Industry Analysts' Fastest-Growing Companies in the nation--a place where you can learn by doing, exceed your own expectations and conquer new challenges.As a nine-time Inc. 5000 Company, we enable employees to grow within the organization; it's the core of our corporate philosophy. We're more than a great place to work. We offer a full benefits package, paid time off, and paid holidays.We are ready to help inspire your personal and professional growth. Opportunity is everything.As a Staffing Account Manager, you will have direct ownership and control of ALL recruiting and operations functions for our client. You'll manage the local relationship with our client and internal staffing teams. You'll foster close relationships with centralized business support unitsTo be successful in this role you'll need great communication skills, a strong customer focus and experience leading teams to greatness!This role will work in person daily at our Client and Branch location and cannot work remotely.What you'll do:Hire, train, manage, and motivate a team of client-facing managers and hourly staffsupporting client needs for both recruiting and client onsite roles in multiple locations.Provide ongoing feedback and development plans for staff to support their success. Partner withHR to complete employee evaluations and to issue disciplinary action, when needed, up to and including terminationTrack and maintain the performance and effectiveness of your sites via established KPIs and daily, weekly, and monthly reports. Identify areas of opportunity for continuous improvement to established KPI's.Drive continual community engagement activity for client sites, measure and report on results.Drive consistency in standard work across all locations and job functionsCreate, review, and provide critical analysis of recruiting activity for the market, and devise action plans for continuous improvement.Ownership of recruiting, onsite, candidate, and associate programs and initiativesMonitors, reports and conducts business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the clientObey all safety and workplace policies of our client while on their premises.What you'll need:Minimum of 4 years of progressive experience in leadership within the Staffing Industry Minimum 4 years of account management experience in a client-facing role with at least 2-3 years experience in dealing with senior-level contacts within client companies is required.Experience with high volume hiring is preferredBi-lingual in Spanish is preferredKnowledge of PA Employment LawExperience in leading and managing a team of hourly staffExceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion datesStrong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process, and lead standard work.Advanced Microsoft Office skillsAdhere to all client and ISS business ethics codesPhysical Requirements:Lift up to 49 poundsPush utility cards up to 60 poundsUse carts, dollies, hand trucks and other gear to move items aroundGo up and down stairs (where applicable)Work at a height of up to 40 feet on a mezzanine (where applicable)

Created: 2025-06-19