Global Program Manager - Customer Experience & Visual ...

Russell Tobin's client, a technology company, is hiring a Global Program Manager - Customer Experience & Visual Merchandising in Cupertino, CA.Job Title: Global Program Manager - Customer Experience & Visual MerchandisingLocation: Cupertino, CA Hybrid (Onsite Tuesday-Thursday)Start Date: August 11, 2025 (or earlier)Type: Full-time, 6-Month Contract (with possible extension)Hours: 40 hours/weekPay Rate: $82 to $85/hr.About the Role:We are seeking a seasoned Program Manager to lead the development and execution of a global strategy that elevates brand identity and delivers immersive, customer-first experiences across retail environments. In this role, you'll be at the intersection of visual merchandising, customer experience, and cross-functional coordination"”responsible for crafting and operationalizing the future of retail spaces aligned with product and service launches.Key Responsibilities:Develop and drive a forward-looking store experience roadmap using customer insights, store feedback, and market trends.Lead merchandising strategies and execution plans for new product launches, campaigns, and store resets.Define immersive in-store experience requirements, including signage, displays, digital content, and fixtures.Design and iterate on global store layouts to enhance customer engagement and brand visibility while optimizing profitability.Partner with regional and field teams to ensure effective local implementation of global strategies.Improve operational processes and foster collaboration across teams including Marketing, Industrial Design, Product, Insights, and Store Ops.Present strategy and progress updates to leadership and key stakeholders.Participate in store resets, visits, and opening activities as needed.What We're Looking For:5+ years of experience in program or project management, preferably within retail, brand, or customer experience environments.A strong grasp of consumer behavior and how merchandising influences engagement and business outcomes.Ability to work across all levels of an organization to build relationships and drive results.Demonstrated success operating in large, matrixed environments with tight deadlines.Strategic thinker with an eye for detail and process optimization.Highly organized self-starter who thrives under pressure.Exceptional communication and presentation skills, both verbal and written.Proficient in Keynote; merchandising background is a plus but not required.Preferred Qualifications:Bachelor's degree in Business, Marketing, or a related field (or equivalent industry experience).Experience in global brand execution and cross-market merchandising.Schedule:Hybrid work model: Tuesday-Thursday onsite, Monday and Friday remote.Standard 40-hour workweek.Benefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Created: 2025-06-20