Order Fulfilment Coordinator

Title: Services Order Fulfilment Coordinator Location: : Skaneateles NY USADuration: 12+ MonthsDescription:The Services Order Fulfilment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Waygate Technologies products. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.Essential ResponsibilitiesSupport day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.Coordinate the assessment, evaluation, and troubleshooting of Waygate Technoologies products throughout the repair and calibration processProvide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationshipsEnsure that timely follow-up is given to orders that require additional customer information and /or purchase ordersPro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectationsCoordinate product delivery dates between several production sites using SAP, for both domestic and international ordersDevelop and foster relationships with supply chain, engineering, account managers and channel partnersUtilize to communicate with customers and create accounts/contactsEnsure adherence to all client compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethicsMaintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactionsRequired QualificationsAssociates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services)Preferred QualificationsBachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering5+ years experience in a Customer Care or Service Support role, preferably in an Industrial settingUnderstanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's.Prior experience utilizing SAP for quotation/order creation, invoicing, or material managementExperience using or Deal Machine for case management activitiesAbility to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailableFluency in Spanish or Portuguese languages a plusSkill & expertise in customer interaction and pro-active issue resolutionStrong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports

Created: 2025-06-25