Human Resources Assistant

Job Title: Human Resources Assistant 3Location: Irving, TXZip Code: 75063Pay Rate: Up to $37.05/hr.Schedule: 9x80 BStart Date: ImmediateJob Type: Contract 12 months Keyword's: #HumanResourcesAssistant3jobs; #Irvingjobs.Our customers Human Resource Service Center is looking for a proactive Workforce Management Specialist to join their HR Service Center team. In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal candidate is data-driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests. Key Responsibilities: Scheduling & Allocation Design and maintain daily schedules for phone, chat, case, and off-phone assignments. Collaborate with stakeholders to capture staffing needs and balance workload. Real-Time Monitoring Track agent adherence and productivity in real time; flag deviations promptly. Schedule Maintenance Process time-off requests, schedule adjustments, and exception handling efficiently. Forecasting & Staffing Lead forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-factor targets. Reporting & Analytics Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance. Process Improvement Recommend and implement procedural changes to boost communication and operational efficiency. Configure workforce-management tools to capture accurate agent productivity metrics. Best-Practice Leadership Stay current on WFM trends and apply industry best practices to evolve our processes. Independent Execution Work autonomously with minimal supervision while delivering high-quality results.Basic Qualifications for Human Resources Assistant 3: 3-5 years of workforce management or scheduling experience in a contact-center environment. Proficiency with AWS Connect or comparable cloud-based contact-center platforms. Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, macros). Ability to work on-site in Irving, TX. Strong analytical mindset-assess data quality, interpret business impact, and make data-driven recommendations. Excellent written and verbal communication; comfortable presenting to all organizational levels.Preferred Qualifications for Human Resources Assistant 3: Bachelor"s degree in business, Human Resources, or a related field. Experience with ServiceNow or other ITSM case-management tools. Familiarity with Microsoft Teams and SharePoint for collaboration and documentation.

Created: 2026-05-17