Customer Service Specialist

Who You Are:You are energetic, collaborative, have strong communication and are results driven. You have deep knowledge of the retail market and believe that customer service is crucial to the success of the business. As the Customer Service Specialist you have strong communication, analytical and creative problem-solving skills, as well as the ability to thrive in an entrepreneurial environment.What You'll Do: ORDER MANAGEMENT:During Sales CampaignNew client set up and amendments of orders in Joor & GVmodaOrder EntryReplacements and cancellations after editing and before freezing dateOrders (after Sales Campaign):Order confirmations: issuing, checking and forwarding to customersProviding detailed Master data file to customersDown payment requests & follow up with Credit officeWorking with Data Entry department for: customers' details updating, amendments on orders, sales terms & conditions, discounts, pricing, delivery termsInforming customers about discrepancies and variations on orders and/or terms & conditionsOrder cancellations for production or commercial reasonsManaging Purchase Order referencesProviding PDF/Excel stock list to prepare stock orders and/or swapsStock and/or swap orders entryProviding recommended Retail Price lists to customersFollow up on Special Order references, in cooperation with Sales, Production and Logistic officesCommunications to all customers to confirm any cancellations after delivery window closureSHIPMENTS:Working with Production to obtain information about allocations and availability of goods, demands, due dates, late deliveries and suppliers' issues, cancellationsChecking customers' allocation "priority statusChecking allocations and availabilitiesInsight into the delivery status and prompt forwarding shipping documents to customersHandling discrepancies and/or missing units in cooperation with the Logistic and Finance officeManaging orders for shooting samplesEDI management with customer; including PO trackingProvide UPC & NRF for creation of EDIFollow up on ASN for customer deliveryCLAIMS/RETURNS/SPARE PARTS: Evaluating claims with Production/QC divisionInputting return authorizationsKeeping track of the returns and repair process with Production/CQ/Logistic officesRequesting Credit and/or Debit notes to the Finance departmentSpare parts requests to the Production department in chargeSALES BACK OFFICE: Weekly reports on shipping progress: customer situations, delivery percentage, ordered and invoiced amount, returnsWorking with the Sales team to solve issues relating to customers' requests and feedbackSamples orders handlingStock monitoringMeetings and briefings with customers and Sales team during the sales campaignManaging accounts information in applicable systemsManaging style masters and style rejections in SkypadYou'll Need to Have: 3+ years of relevant experienceAdvanced Microsoft Excel skillsStrong organizational skills and attention to detailStrong analytical skills and the ability to provide analysis related to driving the businessStrong communication skills, both verbal and writtenExperience with JOOR or NuOrder preferredVersace Perks: Generous Paid Time Off & Holiday CalendarSummer FridaysInternal Mobility Across BrandsCross-Brand DiscountExclusive Employee Sales401k MatchPaid Parental LeaveThrive Wellness ProgramCommuter BenefitsGym DiscountsThe Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at [email protected] compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Created: 2025-09-26