Administrative Assistant/ Customer Success

About the CompanyAre you looking to join a dynamic and innovative team that leads the way in association management? MMI - McClure Management Inc. is seeking a motivated and reliable Receptionist to become an integral part of our organization. As the front-line representative of our company, you will play a vital role in ensuring a positive and professional experience for our clients and colleagues. This is an in-office position, located in South Carlsbad, with working hours from 8:30 am to 5:00 pm, Monday to Friday.About the RoleAs a Receptionist, you will be at the forefront of our organization, contributing to our success through your dedication and commitment to exceptional service.ResponsibilitiesAnswering incoming calls and directing them to the appropriate person or department.Processing emails, assisting owners with questions, and entering service requests.Efficiently handling incoming and outgoing mail.Managing key purchase requests and property amenity reservations.Maintaining multiple calendars for scheduling appointments and meetings.Updating vendor Certificates of Insurance (COI) to maintain compliance.Managing printing orders and filing documents accurately.Processing incoming mail.Scanning documents.Printing monthly documents.Qualifications3-5 years of proven customer service experience or similar position.High school diploma or equivalent.College Degree.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Excellent verbal and written communication skills.Must be able to lift 30 lbs.Ability to maintain extended periods of sitting and standing throughout the workday.Continuous engagement in verbal communication with clients, guests, supervisors, associates, and vendors.Proficient communication skills for both phone and in-person interactions to effectively address business-related matters.Required SkillsEmpathy: Ability to understand and empathize with the needs of clients and colleagues.Determination: Willingness to take on challenges and find effective solutions.Connection: Building and maintaining positive relationships with clients and team members.Respect: Treating others with dignity and respect in all interactions.Persistence: Staying committed to achieving objectives despite obstacles.Imperturbability: Remaining calm and composed under pressure.Trustworthy: Demonstrating integrity and confidentiality in handling sensitive information.Detail-Oriented: Paying meticulous attention to details to ensure accuracy.Dependable: Being punctual, reliable, and accountable for responsibilities.Accountable: Taking responsibility for actions and delivering results as expected.Preferred SkillsJoin our team and become a part of an organization that values its employees and provides opportunities for growth and advancement.Pay range and compensation packageHourly pay range is $18-$24, depending on experience.Equal Opportunity StatementIf you have the required skills and qualifications and are excited about working with a leading association management company, please submit your application with a resume highlighting your relevant experience. We look forward to hearing from you!

Created: 2025-09-26