L1 Customer Support Agent

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.Goflow | Ridgefield Park, NJ (HQ)In-house preferred, hybrid/remote options availableAbout GoflowGoflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics "” powering growth without the chaos.Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.The RoleAs an L1 Customer Support Agent, you'll be the first point of contact for sellers who rely on Goflow every day. You'll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.Key responsibilities:Support customers with order, inventory, and shipping workflowsTroubleshoot syncing, stock, and fulfillment issuesAssist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)Provide product guidance and best practicesLog issues and escalate when neededWhat We're Looking For2+ years in technical support, customer service, or e-commerce opsFamiliarity with OMS, IMS, and shipping workflowsKnowledge of marketplaces (Amazon, Walmart, Shopify, eBay)Excellent written communication (chat/email support)Strong troubleshooting and problem-solving skillsCoachable, curious, and eager to learnIntercom experience (FinAI, automations) a plusWhy Join UsCompetitive salary + performance incentivesBenefits + 401(k) with company contributionsAdditional perks and benefitsA culture built on learning, collaboration, and customer successIf this role excites you, we'd love to hear from you. Apply today.

Created: 2025-09-26