Sales Operations / Customer Support Representative

Company OverviewAt Sesh, we're building the next generation of nicotine alternatives"”premium products that help people move away from smoking and vaping. We're a fast-growing CPG startup backed by top investors, with operations in the U.S. and Canada. Our team includes both in-office employees in Austin and remote teammates across North America, and we're united by speed, execution, and culture. We're scrappy, ambitious, and focused on building a brand and company we're proud of.About the RoleWe're seeking a Sales Operations / Customer Support Representative to help streamline our sales processes and deliver outstanding customer experiences.Role DescriptionAdministrative Task SupportManage and process inbound sales orders, sample requestsMonitor order flow and proactively resolve fulfillment or compliance bottlenecksPrepare sales presentations, meeting notes, and follow-up communicationsCoordinate with Finance, Operations, and Marketing to fulfill sales-related requestsSupport materials for trade shows, both on-site and off-suite supportData Management & ReportingMaintain SFDC accuracy with complete updates on opportunities, leads, and accountsRefresh sales dashboard to identify areas of opportunity and resolve discrepanciesConsolidate and update sales reports for bi-weekly ELT reviewProcess & Compliance Support in a Regulated IndustryTrack key sales KPIs and refresh dashboard reportsSupport SKU launch readiness, including materials and timelinesPrepare sales documentation to maintain compliance with nicotine industry guidelines"White Glove" Sales SupportOwn post-account onboarding for B2B customersEnsure accounts are "ready to sell" faster (labels, compliance, merchandising)Be the first point of contact for operational questions so sales reps can focus on new businessMaintain account health dashboards so leadership can see account activation progressQualificationsMust-Have:1 - 3 years' experience in Sales Operations or Sales SupportProficiency with Salesforce or similar, and Microsoft / Google productivity toolsStrong attention to detail and data accuracyExcellent organizational and time management skillsPreferred:Experience with reporting / analytics platforms and sales planning methodologiesBackground in nicotine, tobacco, cannabis, alcohol, pharm, or other regulated industriesFamiliarity with compliance documentation (Certificates of Analysis, filings, product labels)Knowledge of marketing / sales restrictions in regulated environments (advertising limits, geographic restrictions, age verification)Ability to collaborate with legal / regulatory teams to ensure compliant practicesExperience handling confidential and sensitive data under strict protocols

Created: 2025-09-26