HR Coordinator

The HR Coordinator Level I plays a vital role in supporting the HR department by responding to service tickets, assisting with compliance-related issues, and managing various HR processes. This position requires an individual with excellent communication skills, strong attention to detail, and the ability to work independently. Key responsibilities include responding to Jira tickets, assisting with I-9 compliance, answering general employee inquiries, and maintaining data in our HRIS system. The HR Coordinator Level I also conducts periodic data audits, manages invoicing for HR activities and supports special HR projects. This role involves regular interaction with business leaders, supervisors, and employees to ensure the smooth operation of HR processes and the enhancement of the employee experience. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:Key Responsibilities:Service Tickets (JIRA):Answer Jira Tickets within the agreed SLA: Respond promptly and effectively to Jira tickets, ensuring adherence to Service Level Agreements (SLAs) and providing resolutions within the stipulated time frame.Correct or adjust business processes related to the Employee Experience: Improve and refine processes concerning Recruiting, Hiring, Onboarding, Change Job, and Termination to enhance employee experience.Assist with I-9 issues: Provide support and resolution for any I-9 compliance issues, ensuring all documentation is accurate and up-to-date.Answer general employee questions: Provide accurate and timely information as a point of contact for general HR-related inquiries from employees.Escalate and assign tickets: Appropriately escalate and assign tickets to the relevant departments such as Payroll, Benefits, and HRIS for specialized handling.Review and report on JIRA dashboards: Review JIRA dashboards regularly to track ticket status and generate reports for analysis and process improvement.Submit Promotional Background Checks: Manage the submission process for promotional background checks, ensuring timely and accurate completion.Data Entry: Accurately enter new hire information into various support systems, maintaining the integrity of employee data.Other Responsibilities:Data Entry, Management, and Audit: Responsible for the input, maintenance, audit, extraction, manipulation, and analysis of confidential HR data from the HCM System across various modules (e.g., Recruitment, Talent Management, Employee Records).Periodic Data Audits: Conduct regular data audits to ensure the consistency and accuracy of information in the HCM System.Handle Invoicing for the HR Team: Manage and process invoices related to HR activities, ensuring accurate and timely payments.Special Projects: Lead and deliver HR initiatives from inception to completion, including creating and maintaining reports to track progress.Partner with Benefits: Coordinate with the benefits team on ticket ordering for employee perks (e.g., zoo, carwash, and movie tickets).Support Audit Processes: Assist with audit processes related to Open Enrollment, ensuring compliance and accurate record-keepingRequired Education and/or ExperienceAssociate's degree (A.S.) from a two-year college or university or equivalent experience and 1 - 2 years related experience and/or training; or equivalent combination of education and experience.Required Computer and/or Technical SkillsShould have basic to intermediate knowledge and abilities with Google Suite of Apps Microsoft Word and Excel.Core Competencies:Communication SkillsMust be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional. Decision Making and Problem Solving SkillsAble to define problems, collect data, establish facts, and draw valid conclusions. Able to analyze results at a micro and macro level and present findings. Makes routine decisions following established policies and procedures; collaborates with manager to gain assistance when complex issues arise. Identifies problems or needs and takes initiative to resolve or engage others as necessary.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit for more than 6 hours per shiftUse hands to finger, handle and feelReach with hands and armsTalk and/or hearWalk or move from one location to anotherPeriodically may need to climb, balance, stoop, kneel, or crouchLift and/or move up to 10 pounds regularly and up to 50 pounds occasionallyPunctuality and regular attendance consistent with the company's policies are required for the position.Average work week is 35-40 hours, which can vary depending on business needs.The work environment for this position is a moderately noisy office setting.The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.LI-DNI

Created: 2025-09-26