Customer Service Representative

Duration: 6 Months+Roles & ResponsibilitiesManage all Legal consumer complaints providing support to legal teamCoordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolvedIf not resolved, schedule an RSM/FSM to attend Small Claims to defend on client's behalf or inform Legal if outside counsel is needed.Support Legal Department with composing AG responses to consumer issues.Support Legal Department with gathering information of consumer history for filed class actions, legal demand letters or other relevant legal matters.Keep track of legal cases in the excelQualifications & ExperienceCollege degree preferred but not required.Preferred 1+ year experience in customer serviceProficient with Microsoft Office (Excel, Word, Outlook) - will be reporting on regular basis up to leadership levelWorking closely with Legal team for AG responses/Small claimClaim root cause analysis and register in GCIC and REVO systemSkillsExcellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skillsProficient with Microsoft Office (Excel, Word, Outlook)EscalationsClaimsAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: P Praveen CharyEmail: praveenc@Internal Id: 25-48641

Created: 2025-09-26