Customer Order & Billing Specialist

What will you do?• Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policies• Perform research and update customer records in ERP systems• Resolve purchase order deficiencies with customers and internal business functions• Manage open orders throughout the billing and shipment process including processing order changes• Take an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepancies• Identify process improvement opportunities to improve customer experience and business results• Generate and send invoices to customers and commercial representatives• Proactively advise management of any risk to contractual performance• Provide timely and detailed communication to all customers' requests• Communicate regularly with management on any critical issues or opportunities• Assist Customer Operations and Support Manager or team as neededHow will you get here?Education• High school diploma or equivalent required with a minimum of four years of customer service experience• A 4-year degree with a minimum of one year customer service experienceKnowledge, Skills, Abilities• Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred• Strong problem solving and analytical skills• Ability to prioritize daily work and stay organized while managing multi-tasks• Handle high volume of transactions• Ability to work in a fast-paced environment with minimal direction.• Strong attention to detail• Excellent written and verbal communication skills• Demonstrated success working in a fast-paced environment• Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlines• Great teammate, yet can work independently• Proficiency in Microsoft Excel, Word, and Outlook

Created: 2025-09-26