Order Management Specialist

DESCRIPTION:This vacancy is with Segway Inc.Enter, process and manage orders in our CRM/SAP system with active ownership and engagement from PO receipt to customer invoice.Support Sales, Supply Planning and Logistics on order-management issues.Support successful execution of EDI transactions and trouble-shoot EDI doc errors for assigned pool of accounts.Provide backup of accounts for other team members in their absence.Navigate computerized systems for tracking, information gathering, and/or troubleshooting.Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries.Create a positive experience for the Customer by consistently providing superior service and exceeding expectations.Work collaboratively with cross-functional team to support on-time and accurate order fulfillment and delivery to meet customer requirements.Provide insight on and champion process improvement opportunities and the elimination of non-value-added work.QUALIFICATIONS:2+ years of progressive experience in Supply Chain, preferably for consumer product goods.Experience working with Order Management/SAP systems, EDI(Electronic Data Interchange), online vendor portals, databases, and software systems.Prior experience in and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.Experience in contributing to cross-functional team meetings with internal and external stakeholders.Ability to prioritize multiple tasks with focused attention to detail.Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint.Advanced computer and keyboarding experience.Experience working with Retail Buyers, Distributors, and/or Brokers.

Created: 2025-09-18