Customer Operations Specialist

Customer Operations & Satellite Planning (COSP) SpecialistSalary: $75,000 - $80,000Location: Irvine, CARotating shifts are: Morning (5am-1pm), Day(10am-6pm), Evening(4pm-12am)Fulltime/OnsitePosition Summary:My client is seeking a dynamic and detail-oriented Customer Operations & Satellite Planning (COSP) Specialist to join our growing team. In this role, you will ensure smooth order management and customer communications for our satellite imagery and analytics products. The ideal candidate is technically skilled in GIS/EO/SAR, excels in customer service, and thrives in a fast-paced, collaborative environment. This role plays a vital part in bridging internal technical teams and external customer needs, ensuring an outstanding customer experience from order submission to delivery.Essential Job Functions and Desired AccomplishmentsManage orders from submission to delivery of the clients imagery and analytics productsPrepare comprehensive feasibility studies for satellite imagery acquisitionPlan satellite resources for acquiring SAR imagesConduct quality control of acquired SAR imageryManage direct communication with customers (by email, phone, or via live chat) to ensure customers are kept up to date with their order status, to deliver performance reporting/analysis, and to communicate any order updates to the customerImprove overall customer experience and satisfaction by holding regular business review calls with the customersResolve customer questions and concernsCoordinate/conduct service training to internal and external customersWork closely with other teams (i.e. satellite operators, sales, analytics, product, software engineering) to resolve project and/or customer related issuesImprove processes and contribute to existing documentationReport to management on key performance metrics and anomaliesMaintain competent understanding of the company's products, support, and servicesEducation/Qualifications/CertificationsRequired:• Bachelor's degree in Geography, Earth Science, Environmental Science, or related technical discipline• 1-3 years of B2B customer service experience• Familiarity with GIS and remote sensing concepts• Strong communication skills and customer-centric mindset• Attention to detail and high standards of accuracy• Team player with strong interpersonal collaboration skills• Comfortable working in a fast-paced, evolving scale-up environment• Proficient in Microsoft Office and Windows OS• Highly accountable and quality-focused• Fluent in written and spoken English• Ability to obtain U.S. Government security clearancePreferred:• Experience with SAR (Synthetic Aperture Radar) technology• Familiarity with EO (Earth Observation) tools like SNAP• Understanding of customer service metrics and performance reportingProficiency in additional languages

Created: 2025-09-18