Customer Service Support Specialist

Customer Service & Support SpecialistContract Duration: 12 Months (with potential extension)Location: On-site - Portage, MIAbout the Role:We are seeking a detail-oriented and customer-focused Customer Service & Support Specialist for a 12-month contract position based in Portage, MI. This role plays a vital part in both pre- and post-sales support, handling customer interactions, service order management, and cross-functional collaboration in a fast-paced, tech-driven environment.Required Qualifications:Strong written and verbal communication skillsExcellent interpersonal and customer service skillsAbility to work independently and manage multiple tasks efficiently in a fast-paced environmentSound judgment and decision-making skillsProficiency in Microsoft Outlook, Excel, OneNote, and experience with Power BI reportingPreferred Qualifications:Experience using SAP and SalesforceBackground in call centers or customer serviceComfortable working with multiple technologies and systemsKey Responsibilities:Customer EngagementCommunicate directly with customers and sales teams via phone and email.Address inquiries, resolve issues, and build lasting business relationships.Pre-Sales SupportProvide product information including pricing, availability, and literature.Influence production and shipping schedules.Recommend pricing adjustments and identify upsell opportunities.Post-Sales SupportManage service-related requests including RMAs, warranty claims, invoicing, and delivery tracking.Schedule and coordinate repair services and resolve shipping or production issues.Service Order ManagementEnter and process service orders using SAP and Salesforce.Perform data validation and ensure timely, accurate invoicing.Cross-Functional CollaborationWork with internal teams (sales, operations, logistics) to deliver seamless customer service and align with business goals.Process ComplianceFollow standard operating procedures and company policies.Continuous LearningDevelop expertise in your role and take on additional responsibilities to support team flexibility and growth.

Created: 2025-09-28