Service Manager

Montgomery Automotive Group is a leading retailer of cars and trucks in Kentuckiana and a trusted provider of automotive services, parts, and fleet sales in the region. Our Montgomery Chevrolet and The Kia Store location on Preston Highway is currently hiring a co-service manager. Our service department is managed through a unique co-service manager structure: one manager focuses on front-end operations (advisors, customers, and workflow), while the other focuses on back-end operations (technicians, express, and shop development.We are currently seeking a Co-Service Manager- Front End Operations to lead our advisor team, deliver an outstanding customer experience, and help drive growth across both locations.What You'll DoLead and support service advisors in delivering excellent customer service and proper repair order documentation.Be a visible leader in the service drive"”greeting customers, assisting advisors, and ensuring every customer feels valued.Oversee scheduling for advisors, porters, and front-end support staff.Partner with the Warranty Administrator to ensure accurate and timely warranty claim processing.Collaborate with the Back-End Co-Service Manager to coordinate porter and detail operations for vehicle readiness.Act as the primary point of contact for customer-facing service concerns, ensuring quick resolution and consistency across both stores.Support back-end operations as needed to maintain continuity and shared leadership.What We're Looking ForProven leadership experience in dealership service operations, with a strong background in advisor or front-end service managementA customer-first mindset with excellent communication and conflict-resolution skills.Strong organizational and multitasking ability to manage advisors, porters, and multiple processes.Team-focused leadership style with the ability to collaborate with your co-service manager counterpart.Familiarity with warranty processing and compliance a plus.Why Join UsOpportunity to lead at two respected dealerships (KIA & Chevrolet) under a collaborative leadership structure.A role designed for someone who thrives in customer service, advisor development, and lane managementCompetitive compensation and benefits package.A chance to help shape the future of a growing service operation while being supported by a strong Fixed Ops leadership team.If you are passionate about customer service, advisor leadership, and driving hours in the shop, we'd love to hear from you.Benefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insurance

Created: 2025-09-28