eCommerce and Operations Manager

Job Description: eCommerce and Operations ManagerPosition Title: eCommerce and Operations ManagerLocation: Brookfield, WI (On-Site)Company: Best Bee Brothers, LLCReports To: Operations ManagerWorks Closely With: Wholesale Account ManagerAbout Best Bee BrothersWe're a family-owned outdoor wellness brand focused on natural pest control and adventure-friendly products that help people enjoy the outdoors comfortably. From our carpenter bee traps to our plant-based repellents and calming balms, we believe in small-batch quality and big impact.Role OverviewThe eCommerce and Operations Manager will lead the execution and performance of Best Bee Brothers' growing digital and wholesale eCommerce portfolio and support operations. This includes managing product listings, advertising, compliance, and customer experience across B2C and wholesale channels. You'll collaborate with internal teams and external accounts to maximize visibility, engagement, and revenue on platforms like Amazon, Walmart, TikTok, Home Depot, Ace, DIB/TV, and others.Key ResponsibilitiesChannel ManagementManage a diverse portfolio of eCommerce platforms including:Shopify and TikTok ShopWalmart (1P & 3P)Home DepotRural KingAce HardwareDo It Best / True ValueBEE A RETAILER (BAR)Maintain up-to-date listings, images, SEO, and product compliance for each platformPartnership & CollaborationWork directly with the Wholesale Account Manager to coordinate channel prioritiesBuild and maintain strong account relationships across partner platformsServe as a liaison between internal teams and external accounts for timely executionAdvertising & PromotionsExecute advertising strategies specific to each channel (Walmart, TikTok, etc.)Coordinate promotions, deals, and seasonal pushesTrack ad performance and make data-driven recommendationsCustomer Experience & SupportProvide customer service support where neededMonitor platform reviews, questions, and performanceSupport Amazon operations (listings, account health, and optimization)Special ProjectsSupport brand evaluations and growth initiatives (e.g., OH! Brand Evaluation)Participate in seasonal and experimental projects (e.g., TikTok Summer 2025 push)Qualifications1-3 years of experience managing eCommerce or digital sales channelsFamiliarity with 1P and 3P platforms, especially Walmart, Amazon, and TikTokExperience managing listings and platform complianceExcellent communication and relationship-building skillsStrong attention to detail and organizational skillsA team player who thrives in a fast-paced, collaborative environment

Created: 2025-09-28