Customer Solutions Representative

Who We AreHooey is the official action sports brand in western wear, born from a headwear line and now grown into a head-to-toe western performance brand. We stand at the intersection of rodeo, action sports, and western lifestyle, creating products that are bold, authentic, and built for performance. Known for integrating performance features into every piece we make, Hooey is redefining western retail with products that bring edge, function, and authenticity. Positioned as a leader in the western lifestyle category, Hooey continues to push the boundaries of style and performance.The RoleWe are looking for a friendly, reliable, and customer-focused Customer Solutions Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them with questions, providing solutions, and ensuring they have a positive experience with our company.ResponsibilitiesAnswer incoming calls and emails from customersProvide accurate information about productsTroubleshoot and resolve basic customer concernsEscalate more complex issues to the appropriate team when neededFollow up with customers to ensure their issues are resolvedStay up to date on company offerings and proceduresQualificationsPositive attitude!Team-player mindset!High school diploma or equivalent requiredPrevious customer service experience is a plus, but not requiredStrong communication and active listening skillsBasic computer skills and comfort using emailWhy Join Hooey?At Hooey, you'll be part of a team that's rewriting what western retail looks like. We combine bold design, authentic roots, and performance-driven innovation to build a brand that connects with today's consumer. If you're ready to play a pivotal role in growing a brand that's as fast-paced and authentic as the people who wear it, this role is for you.

Created: 2025-09-28