Customer Service Manager

Pay$65,000/year + a full benefits package including Medical/Dental/Vision, Short-Term Disability and Life Insurance, 401k with a 4% match, 10 days PTO, 3 Paid Holidays, and an Employee DiscountOverviewOur client, a wholesale commercial bakery and distributor in Denver, is seeking a Customer Service and Office Manager to join the team! The Customer Service & Office Manager oversees the office operations and customer service team, and ensures customers receive excellent service. To be successful in this role, the Customer Service and Office Manager must be a strong leader/people manager, technologically savvy, a problem-solver, customer-service minded, and come with fresh ideas! This position reports to the VP of Sales and Operations and has 4 direct reports. This positionManages office administrationEnsures the customer service team has resources to deliver superior serviceEnsure customer service tools and resources perform efficientlyTroubleshoot tech issues and connect with IT support as neededEnsure customer needs are heard throughout the companyResponds to feedbackLooks for ways to improve processes and create efficienciesTrack team's performanceScheduleMonday - Friday, 8:00 AM - 4:30 PM (30-minute unpaid meal break) and weekends as needed (minimal)QualificationsCollege degree, Associates or Bachelors3 + years' experience in a leadership position in customer serviceHighly proficient in Microsoft 365 and Microsoft Office Suite, especially ExcelStrong interpersonal skillsPeople management skills, including performance managementTechnologically savvyExcellent verbal and written communication skillsApplication of emotional intelligence in daily interactions and decision-makingStrategic plannerAbility to anticipate needs, multi-task, and problem solveCustomer service oriented mindsetBasic math skills

Created: 2025-09-28