Medical Receptionist

The Patient Services Representative (PSR) is primarily responsible for managing high-volume phone and patient communication in a fast-paced healthcare environment. This role serves as a crucial point of contact for patients calling to schedule, confirm, or adjust appointments, request information, or follow up on care coordination.Key Responsibilities:Manage high call volume while maintaining excellent customer service.Answer multi-line phones, route calls appropriately, and take accurate messages.Schedule, reschedule, and cancel appointments in accordance with provider availability.Verify insurance details and input/update patient demographic and payer information.Document call outcomes in the electronic health record (EHR) system.Coordinate follow-ups with clinical and administrative staff as needed.Handle voicemail messages promptly and accurately.Perform other administrative duties as assigned, with a focus on phone-based tasks.Qualifications:High school diploma or equivalent required.Minimum 1 year of customer service experience, with a preference for call center or phone-heavy rolesHealthcare setting experience strongly preferred.Familiarity with EHR systems and multi-line phone systems.BLS certification preferred (can be obtained after hire if needed).

Created: 2025-10-01