Agency Manager (Operations Management)

Role OverviewKnightsbridge Park - a leading marketing agency in luxury real estate and hospitality - is seeking a dynamic and highly motivated Agency Manager. In this exciting role, you'll be the central orchestrator of agency operations"”overseeing internal operation systems, client budget management, accounting workflows, vendor relationships, and standard operating procedures (SOPs) to keep the agency running flawlessly. We'll also look to the Agency Manager to spearhead important initiatives to streamline and automate processes"”leveraging integrations, AI tools, and best-in-class platforms"”to drive efficiency and scale our operations.Key ResponsibilitiesSystems & Process OwnershipAdminister and optimize internal workflows on systems such as Airtable, Excel, Google Drive, and QuickBooks with our external accounting teamLead automation and AI-driven process improvements, such as budget management, operational improvements, creative workflows, and optimizing lines of communicationAccounting & Financial OversightOversee our external accounting team to ensure accurate invoicing, A/P, A/R, and month-end reconciliationManage communication between our clients, client relations team, and accounting team to triage inquiries, route client questions, and resolve payment issuesDocument, enforce, and continually refine SOPs for media budget management, invoicing, expense management, freelance support, and ad-hoc budgetingVendor & Partner ManagementLiaise with and manage insurance brokers, benefits providers, software vendors, and Upwork contractors to ensure compliance and share opportunities and updates with leadership and the broader teamMaintain contracts, negotiate service levels, and manage renewals or replacement servicesManage logistical and operational support for virtual assistants and freelancersTeam Coordination & CommunicationServe as a primary point of contact between Leadership, Client Services, Accounting, and HROnboard and train new hires and external partners on our systems and processesLead regular status meetings, focusing on the categories outlined within this job description, with clear agendas and action itemsCompliance & DocumentationOversee benefits enrollment deadlines, insurance renewals, and IT security policies (2-factor authentication, access controls)Maintain clean folder structures and audit logs for accounting, HR, and legal documentationEnsure consistent agency-wide alignment with documented workflows and internal protocolsQualifications2+ years in operations, studio/office management, or systems administration with accounting exposureProficiency in Airtable (or similar project management tools), Google Workspace, Excel, and QuickBooksDemonstrated experience managing external accounting teams and vendor relationshipsPassion for process improvement, automation, and exploring AI solutionsExceptional organizational skills, attention to detail, and a solutions-oriented mindsetStrong communicator who thrives in a fast-paced, entrepreneurial environmentBachelor's degree or equivalent work experience preferred

Created: 2025-10-01