Consumer Insights Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 47 states in three distinct categories: Dental care, urgent care, medical aesthetics and veterinary services. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, AZPetVet and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.We have an exciting opportunity to join our Marketing organization as a Consumer Insights Manager, with an emphasis on Customer Experience (CX). The role will report into the TAG Consumer Insights function.The ideal candidate will have demonstrated the ability to:Optimize and oversee an enterprise-wide customer experience programLeverage the Qualtrics XM platform to design and deliver actionable insights from patient/customer feedback merged with operational and other relevant dataBe an advocate for the customer experience, andPartner with internal operations/field teams to broadly socialize guidance on how to drive enhanced customer experiencesResponsibilities:Independently manage Aspen Dental and other TAG brand customer experience tracking programs to measure and track successes and deliver actionable opportunities for improvementManage automated comprehensive reporting (e.g. dashboards and custom PPT's) for all TAG brands and unique customer experience tracking programsFoster existing relationships with colleagues across the organization (including HR/L&D, Operations, Finance, and Product) to understand business needs and align on business objectivesPartner with appropriate IT or other internal colleagues to ensure source data feeding into CX programs are accurate, driving confidence and actionability of recurring reportingIdeate and explore new, innovative ways to visualize and report on CX results to drive enterprise-wide understanding of the true Voice of the CustomerSynthesize disparate sources of patient/customer feedback, operational and organizational data to uncover insights which drive enhanced understanding of customer/patient behaviorQualifications:Education Level: Bachelor's degree requiredExperience Level: 5+ years relevant professional experience in Market Research or Insights functionExperience working on highly visible, highly impactful cross-functional projectsExperience with Qualtrics' XM platform requiredExperience with exploring Artificial Intelligence (AI) applications within CX or Insights space a plusMust be intellectually curious, inquisitive, thoughtful, patient and a good listenerStrong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast paced environmentSolid interpersonal skills with an ability to collaborate across functional areasResourceful and motivated self-starterAnalytical & Word Processing skills: Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word)Clear and concise presentation & communication skillsAbility to travel as necessary (~5%)Annual pay range$95,000-$130,000 plus annual 10% bonusA generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Created: 2025-10-01