Patient Care Representative

Job Title: Patient Access Representative Location: Overland Park Kansas 66207 Duration: 4-6 Months Start Date: 9/29Job Description The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.Responsibilities:Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.Enroll new customers to Patient Services.Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.Complete various special projects as required.RequirementsPrevious work experience in Specialty Pharmacy or Customer Service.Professional level skills in computer use, including but not limited to MS Office, email, web-based applications and key boarding skills.Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting.Strong ability to multi-task and strong time management skills.Ability to function in a high-volume, fast-paced environment.Dependable and strong work ethic.Ability to accept and implement feedback and coaching.Specific Type of Experience PreferredExperience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.Experience working in a health care/pharmaceutical industry environment.Understanding of challenges associated with patients' medical condition.Important Skills Accustomed to working in high call volume environment.Desired Skills and ExperienceJob Title: Patient Access RepresentativeLocation: Overland Park Kansas 66207 Duration: 4-6 MonthsStart Date: 9/29Job DescriptionThe purpose of the Customer Service Representative (CSR) is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.)The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.Responsibilities:Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.Enroll new customers to Patient Services.Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.Complete various special projects as required.RequirementsPrevious work experience in Specialty Pharmacy or Customer Service.Professional level skills in computer use, including but not limited to MS Office, email, web-based applications and key boarding skills.Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting.Strong ability to multi-task and strong time management skills.Ability to function in a high-volume, fast-paced environment.Dependable and strong work ethic.Ability to accept and implement feedback and coaching.Specific Type of Experience PreferredExperience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.Experience working in a health care/pharmaceutical industry environment.Understanding of challenges associated with patients' medical condition.Important SkillsAccustomed to working in high call volume environment.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Created: 2025-10-01