Patient Scheduling Coordinator - Joslin Diabetes Center

Full TimeJoslin Diabetes Center | Boston, MASchedule: Monday-Friday, 8:30 AM - 5:00 PM (No nights or weekends!) (40 hours)Make a difference"”and still make it home for dinner.At Joslin Diabetes Center, patients are at the heart of everything we do"”and so are our people. As a Patient Scheduling Coordinator, you'll help others access life-changing care, all while enjoying a consistent weekday schedule and a healthy work-life balance.Whether you're welcoming a new patient, verifying insurance, or scheduling a visit with one of our expert providers, your role helps people feel supported, prepared, and heard from the very first phone call. This role supports the Patient Access Department.What You'll DoSchedule appointments for both in-person and virtual visits using our NextGen systemRegister patients accurately by confirming demographics, insurance, and referring provider detailsSupport our patients by updating demographic information, verifying insurance coverage, scheduling follow-up appointments, and gathering essential details to ensure a smooth and positive experience throughout their visit.Respond to external appointment requests promptly and professionallyHelp patients understand any steps they need to take before their visit, like securing referrals or preparing for copaysReach out to patients to fill open appointment slots and reduce waitlistsPartner closely with colleagues and care teams to ensure a smooth scheduling processAlways maintain patient confidentiality and a service-first approachIs this you?You have at least 1 years of experience in a healthcare, medical office, or call center settingYou're comfortable using scheduling systems and navigating insurance detailsYou can multitask while staying organized, calm, and kindYou care deeply about helping people"”and it shows in how you workYou're dependable, detail-oriented, and ready to be part of a mission-driven teamWhy Joslin?Purpose-driven work - Help patients access the care they need, when they need it mostSupportive team - Join a collaborative group that values respect, reliability, and kindnessRoom to grow - Build skills and explore future opportunities within a leading health systemWork-life balance - Enjoy a steady Monday-Friday schedule with evenings and weekends free, plus hybrid flexibility after trainingStability & reputation - Be part of a nationally recognized center and trusted healthcare system (Beth Israel Lahey Health)Additional InformationAll Joslin employees are required to be vaccinated against influenza, in accordance with our commitment to patient and staff safety.Job Type: Full-timeBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceWork Location: In person

Created: 2025-10-01