Client Services Associate

We are seeking a critical thinker and proactive Client Services Associate who is motivated to grow their career with Care Options for Kids. Ideal candidates will have the ability to pivot to address changing needs, coordinator the staffing operations of the office, collaborate with clinical supervisor and account management in the performance management of nursing staff. Responsible for client scheduling.Responsibilities to include but not limited to:Responsible for the coordination of client visits, maintenance, and upkeep of scheduling recordsCommunicate scheduling changes between office and field staff accurately and on a timely basisAct as a liaison between clients and scheduled staff to communicate changes and needsDeliver superior customer service to clients and field staff to ensure quality home care service is providedFocus on managing coordination of client services and emergent scheduling issuesBuild lasting relationships with clients, referral sources, payers, and community organizationsManage caseload while proactively growing it by adapting to strategic initiatives set by managementProvide recommendations to management for improved results based on current business trends and feedbackDevelop strong, communicative relationships with the teamPosition is guided by goals and deadlines, which requires excellent organization and time management skillsAbility to handle on-call, which is after work hoursPerform other duties as assigned by supervisorBenefits:Paid time offMedical, dental, and vision401KEducation/Credentials/Experience:Bachelor's degree is Required1 year of Scheduling ExperienceBilingual Spanish/English (Preferred)

Created: 2025-10-01