Senior AV Field Service Technician

WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.Day-To-Day Responsibilities:Read and interpret electronic schematics and architectural blueprintsPerform preventative maintenance visits to help maintain a stable client baseClean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative MaintenanceTake Responsibly for completing accurate job documentation as neededEnsure equipment delivery and associated responsibilities for assigned assignmentsField installation of control programs (AMX / Crestron/Firmware) - upload and download capabilityField service support of control programs (AMX / Crestron/etc.) - minor edits (could be with the aid of a programmer), compile, upload and download capabilityIntermediate Field service support of networked devices (Routers, IP Protocols, etc.)Perform service tasks in a timely and quality conscious manner including but not limited to:pulling cable, installing connectors, mounting projects and hanging ceiling mountsAssist next level service technicians as neededProvide client training as neededAdhere to and understand OSHA standards for all phases of the jobSetup and troubleshoot various video codecs and UCC devicesTravel to various job sites requiredPerform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectivesItems to Consider:AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves:Effectively communicate with employees, customers and colleaguesAbility to use hand and power tools in a safe and efficient mannerAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeKnowledge of basic signal flow for audio, video and controlAbility to manage small to medium projectsAbility to solder & crimp connectorsMinor programming capability (AMX/Creston) - changes and troubleshootingValid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standardsNice-to-Haves:Minimum of a High School Diploma or equivalent preferredMinimum of 3 - 5 years of audiovisual integration experience preferredFormal education in Electronics or related field preferredFamiliarity with:AMX Networking and Programming EssentialsCrestron Professional installation, programming and configurationExton Intermediate KnowledgeAVIXA CTS General CertificationOSHA 30-Hour Construction CourseWHY YOU'LL LIKE WORKING HEREMedical benefits, including vision and dentalPaid holidays and Paid Time OffEnjoyable and dynamic company cultureTraining and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Created: 2025-10-01