Customer Service Representative

Job DescriptionJob Overview:We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.Key Responsibilities:Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules.Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems.Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.Qualifications:Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information.Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.Working Conditions:Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs.Environment: Remote6695

Created: 2025-10-02