DFS-Element-000010-Unified Communications

Technical Certification: CCVP with at least 3 to 5 years of experience.Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.Good understanding of Unity Connection Voice mail services.Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services.Good communication skills.Open for 24x7 availabilityShould be able to jump on P1 bridges and drive the technical troubleshooting bridge.Expert level experience in handling Cisco IP telephony Network Infrastructure.independently resolve tickets within SLAAdheres to standard operating procedures / work instructionsFollow the escalation processFollow the shift hand-over processUpdate worklogsUpdate the knowledge baseTechnically upgrade across versions of environment when requiredTicket MonitoringOn - call supportOpening Bridge CallKEY TECHNOLOGIES: CUCM & Unity connection 8.x and 9.x.SIP, MGoogle Cloud Platform and H.323 gateways.UCCX 8.0 and 9.0 for IMAC sBasic scripting knowledge of UCCX 8.0 & 9.0HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Created: 2025-09-21