Director of Customer Success

is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients' ongoing success with the PriceEasy platform. You will be leading a team of 3 to 6. Key Responsibilities:Customer Onboarding & ImplementationLead and coordinate onboarding and implementation of PriceEasy solutions for new clients.Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments.Understand client-specific goals and configure the platform accordingly.Software Training & EnablementDeliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives.Create and maintain user guides, training videos, and help center documentation.Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform.Customer Success & Relationship ManagementServe as the primary point of contact for assigned clients, ensuring satisfaction and engagement.Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value.Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI.Technical Support & TroubleshootingProvide first-line support on product-related questions, configurations, and usability.Escalate technical issues to product or engineering teams with proper documentation.Ensure timely resolution and follow-up for customer-reported issues.Qualifications:Team leadership experience5+ years experience in customer success, implementation, or training roles in a SaaS or enterprise software environment.Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software.Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms.Comfortable conducting live demos and training for both small and large groups.Self-starter with outstanding project management, organizational, and interpersonal skills.Compensation Structure: OTE: $200,000. This is 100% work from Office Position in Houston. If this does not work for you, PLEASE DO NOT APPLY

Created: 2025-09-21