Operations / Logistics Account Manager

Location: Los Angeles, CA (Van Nuys)Employment Type: Full-Time | On-SiteAbout UsWe are a fast-growing fashion lifestyle brand, recognized for delivering trend-forward accessories and apparel to leading retailers and direct-to-consumer markets. With strong wholesale partnerships, marketplace presence, and a thriving e-commerce channel, we are seeking a hands-on Operations / Logistics Account Manager to join our Los Angeles team.Position OverviewThe Operations / Logistics Account Manager will oversee daily fulfillment center operations, supporting both wholesale and e-commerce distribution channels. This role requires expertise in warehouse management systems, e-commerce platforms, and marketplace integrations (EDI, ShipStation, Disco, Mirakl, Excel). The ideal candidate has strong problem-solving skills, knowledge of EDI / ASN shipments, thrives in a fast-paced environment, and can balance both client account management and operational executionKey ResponsibilitiesManage end-to-end fulfillment for wholesale, retail, e-commerce, and marketplace accounts.Process and track orders using EDI, Joor, Shopify, ShipStation, Disco, and Mirakl, ensuring accuracy and compliance with routing guidelines.Coordinate warehouse operations including receiving, picking, packing, labeling, and shipping.Maintain accurate inventory and reconcile stock across multiple channels.Partner with wholesale and marketplace accounts (Nordstrom, Bloomingdale's, Revolve, etc.) to meet compliance standards.Build strong client relationships, resolving issues with proactive problem-solving.Work with carriers, 3PLs, and internal teams to deliver efficient shipping performance.Generate reporting in Excel to track KPIs such as fulfillment accuracy, shipping turnaround, and returns.Support seasonal launches, promotional campaigns, and high-volume fulfillment periods.Qualifications3+ years of experience in logistics, fulfillment, or operations management, preferably within the fashion/lifestyle industryHands-on experience with EDI, ShipStation, Disco, Mirakl, and Excel. Must have knowledge of EDI. Strong knowledge of warehouse management systems (WMS) and ERP platformsDemonstrated problem-solving and communication skills to handle escalations.Experience with wholesale retail compliance and marketplace operations.Ability to thrive in a fast-paced, high-volume environment.Leadership experience in warehouse/operations teams a plus.

Created: 2025-10-02